How to Set Up Reply-To (IMAP) for Campaign Replies

What is Reply-To (IMAP)?

When contacts reply to your campaign emails, you can have those replies delivered to a specific inbox that EmaReach monitors. Reply-To lets you choose which address (Gmail or an IMAP mailbox) receives the replies. You can also add Reply-To IMAP configs so EmaReach can read replies from an external mailbox (e.g. support@yourcompany.com) and surface them in the Inbox tab. Set this up in Settings → Integrations.

Step 1: Open Integrations

1. In EmaReach, go to Settings (sidebar).
2. Open the Integrations tab.
3. Find the Reply-To or Campaign replies section.

Step 2: Choose default reply-to for campaigns

1. Under Reply-To you will see options such as Use sending inbox (replies go to the same address that sent the email) or Specific Gmail / IMAP.
2. If you want replies to go to a specific Gmail: select Gmail and choose the Gmail account from the dropdown (these are the same accounts you connected under the Gmail section).
3. If you use a custom domain and have an IMAP mailbox for replies, you can add an IMAP config (see below) and then select it as the reply-to.
4. Save. When you create or edit a campaign, you can override the reply-to per campaign (e.g. use a different address for one campaign).

Step 3: Add a Reply-To IMAP config (optional)

If replies go to an email address that is not a Gmail connected in EmaReach (e.g. support@yourdomain.com via your host's IMAP):

1. In Settings → Integrations, find Reply-To IMAP or IMAP configs.
2. Click Add or Add IMAP account.
3. Enter the mailbox details: Email, IMAP host (e.g. imap.yourprovider.com), Port (usually 993 for SSL), Username (often the full email), Password (or app password).
4. Save. EmaReach will test the connection. Once added, you can select this mailbox as the reply-to for campaigns so replies appear in EmaReach's Inbox.

Step 4: Use reply-to in campaigns

When creating or editing a campaign (Campaigns → New or Edit), look for Reply-To or Reply to address. You can leave it as default (from Settings) or pick a specific Gmail or IMAP mailbox. Replies to that campaign will then be associated with the correct inbox in the Inbox view.

Summary checklist

• Settings → Integrations → Reply-To section.
• Set default: Gmail account or IMAP (if configured).
• Optional: Add Reply-To IMAP config for non-Gmail reply addresses.
• Per campaign: set reply-to if you want a different address for that campaign.

Troubleshooting

• Replies not showing — Ensure the reply-to address is one EmaReach can read (Gmail connected or IMAP config added) and that the campaign is using that reply-to.
• IMAP connection failed — Check host, port, username, and password. Many providers require an app password instead of the normal password.