How to View and Manage Campaign Replies in the Inbox

What is the Inbox?

The Inbox in EmaReach is where you see replies to your campaign emails. When a contact replies to a message sent from a campaign, that reply can appear in the Inbox so you can read it, mark it read, and follow up. The Inbox may also show an unread count in the sidebar.

Where to open the Inbox

1. Click Inbox in the sidebar (sometimes labeled "Inbox" or "Campaign replies").
2. You will see a list of replies (or threads) from contacts, often with the contact’s name/email, subject, snippet, and date.

Viewing replies

1. Each row is usually one reply (or thread). Click a reply to open it and read the full message.
2. You may see which campaign and contact the reply is from, and the original email you sent.
3. Mark replies as read or unread so you can track what still needs a response.

Managing replies

• Read / Unread — Toggle read status so you can prioritize.
• Filter or search — If the Inbox has filters (e.g. by campaign, date), use them to find specific replies.
• Reply in your own email — Often you answer the contact in your normal email client (Gmail, Outlook) using the reply-to address you set for the campaign. EmaReach’s Inbox is for viewing campaign replies in one place; replying is typically done in your mailbox.

Why replies appear here

Replies are collected because you connected Gmail or Reply-To IMAP in Settings → Integrations and set the campaign’s reply-to to an address EmaReach monitors. Ensure reply-to is set correctly so campaign replies show up in the Inbox.

Summary

Open Inbox from the sidebar to view and manage campaign replies; mark read/unread and use filters. Reply to contacts in your own email client.